At Tricot Apparel, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make the process hassle-free for you.
Return Time Duration:
- You have up to 5 days from the date of receiving your order to initiate a return.
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
Items That Cannot Be Returned:
- We do not accept returns on the following items:
- Items that have been worn, washed, altered, or damaged after delivery.
- Undergarments and swimwear for hygiene reasons.
- Items purchased during clearance or final sale events.
Initiating a Return: To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org within 5 days of receiving your order. Please provide your order number and a brief description of the reason for your return.
- Customers are responsible for the return shipping costs unless the return is a result of our error or a defective item.
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
- We do not offer direct exchanges. If you wish to exchange an item, you can follow the return process as outlined above and place a new order for the desired item on our website.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at email@example.com. We will assist you in resolving the issue promptly.
- If you have any questions or need further assistance regarding our return and refund policy, please reach out to our customer service team at firstname.lastname@example.org.
We value your satisfaction and aim to make your shopping experience with Tricot Apparel as pleasant as possible. Thank you for choosing us for your clothing needs!
This Return and Refund Policy is subject to change without notice. Please review it periodically for updates.